When ordering from our store you must agree to the terms below; Any order cancellations must be made within 2-3 days after you have placed your order. Please contact us at dripberlin@gmail.com If you have received anything that is either defective/damaged or incorrect, please contact us at dripberlin@gmail.com and submit your name and/or email address in which you place your order with or the actual order number. Any defective/damaged or incorrect purchases will be issued either a refund or exchange without returning. We do not accept exchanges or give refunds based on sizing issues as most items are made-to-order, so please make sure you send us your your measurements and your height for an accurate fit. This also applies to shoes. Please make sure you send us your calf circumference if you order knee-high boots. Any complaints must be made within 3 days of receiving the package. Shipping and handling fees are non-refundable. You (buyer) will be responsible for the shipping of returns at your expense. We do not carry or offer return shipping labels. To honor your return/exchange, the item must be in the original packaging, unworn, unused. Please note that these goods are coming from China, therefore, this is where they must be returned too. If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us for re-shipping your package. Please be sure to review and double-check your order and size(s) before placing your order, as we only accept returns or exchanges if a mistake is made on our behalf. If this were to happen, all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify us within 3 business days after receipt. When a return/refund is requested, Please contact us at dripberlin@gmail.com Please take pictures of the items you have received as this is the warehouse policy/requirement. We will also provide you the return address with instructions. For hygienic reasons, socks, hats, underwear and swimsuits cannot be returned. A refund will only be issued once we receive your return, unless a mistake was made on our behalf then we will held liable. A refund will be issued to the same form of payment you used when you made your purchase.