Sneakers “Rockstud Untitled

1. Shipping:

Preparation and delivery times are 10-15 working days.
Shipping is handled by DHL and you will receive the tracking number directly on whatsapp 48/96 hours after order confirmation.

[IMPORTANT]: during the holiday season the couriers are busy, 20% of our packages have been delayed creating dissatisfaction in some customers, shipping can take up to 20 working days.
It is not our responsibility, but we apologize for the inconvenience.

2. Payments:

You can pay with paypal card or by bank transfer

Add the product to the cart, proceed to checkout, complete the shipping data and choose how to pay. Once completed, follow the instructions you will receive in the email and after checkout to complete the order and stay updated with the help of our assistant on whatsapp.

3. Return and Exchange

Return and exchange are available. The customer has 7 days from the date of delivery to request a return or exchange.

To open a request, contact us on whatsapp support, at the number you received after the order.

4. Do you need help?

If you are already our customer, contact us on whatsapp, we are available 24/7, tell us the order number and your questions.

If you are not yet our customer, click the icon at the bottom right and contact us directly on instagram.

NB The number on whatsapp is only available for customers.